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Creating clear visibility into shared services costs:

In the current economy, it is more critical than ever for enterprises to understand whether they are achieving an acceptable return on their investments. In order to reduce operating costs there is, and this means they need to create transparency around the cost, quality and value of shared services. In particular, there is a noticeable shift in the IT space where there is a growing focus on improved management of the consumption of IT services. Therefore, if IT is to be able to defend the costs of its services and be better positioned to make effective value-based decisions, cost transparency has never been more critical.

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