Customers - Customer stories

Our customers audit every number, so they checked each result here before we published it.

MagicOrange works with over 30 enterprises on four continents, among them banks, insurers, telecoms groups, miners, retailers and public bodies. Most published results are anonymized at the customer’s request, so they carry a description in place of a name.See the results >Meet the named customers >Read every story >

Published results

What our customers changed, in the wording they approved for publication

Every figure below is already published on magicorange.com and was verified by the customer before it went out. We keep their wording as it stands, because a number lifted out of its sentence can claim more than the customer agreed to.

180 to 1

Fragmented Excel models consolidated into one automated system, run times cut to minutes, defensible chargebacks posted back into the general ledger.

Major international bank
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EUR 1.5m, plus EUR 5m

VAT recovery improved by separating recoverable from non-recoverable IT spend, a further EUR 5m of infrastructure savings identified, audit-ready across hybrid IT.

Major European bank
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GBP 1.2m a year

Annual savings across AWS and Azure, daily cost allocations and natural-language querying, across 90+ markets.

Global data and consulting firm
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Over 40%

Less processing and reconciliation time while establishing IFRS 17 compliant reporting with traceable, defensible allocations.

Global financial services organization
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Hours to minutes

Transfer pricing run time, after consolidating 20+ divisional models into one framework with validated, auditable outputs.

Leading financial services provider
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Three months to two weeks

IT budget cycle time, replacing a spreadsheet process.

Leading financial services group
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40+ offices, run time down 50%

Chargebacks standardized across the group, real-time visibility into cost drivers.

Global enterprise
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240+ services costed

An automated Bill of ICT, TBM-aligned and cross-agency.

eHealth Queensland
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34 brands

One shared services model spanning IT, HR and logistics, standard rates and cost drivers, audit-ready dashboards.

Global retail group
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14 countries, 600,000+ outlets

20+ models consolidated, forecasting cycle time down 30%, traceability up to 85%.

Global bottling agent
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Named customers

The customers who have put their own names to the work they did with MagicOrange

These organizations agreed to be named in a published story. Each card links to it.

Absa Group

Named TBM Pioneer EMEA 2026 by the TBM Council, its highest individual recognition. Absa embedded TBM across a 40,000-person financial institution in 12 countries, then took it to branch level, with costs visible by transaction, job title and work center.

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eHealth Queensland

More than 240 services costed through an automated Bill of ICT, aligned to TBM, with cost transparency across agencies.

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The Foschini Group

Total cost of ownership measured across IT, logistics and property, so the group can see what the products and services it delivers really cost.

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SPAR

Control across the store network: active and inactive sites, redundant services, outdated contracts and misaligned payments, all brought into view.

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Exxaro Resources

A JSE-listed diversified miner, running IT financial management end to end on MagicOrange.

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African Rainbow Minerals

A JSE-listed diversified mining and minerals group, and a named MagicOrange customer story.

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AI results

Why you will not find an AI cost result on this page yet

Enterprises have been managing AI spend in earnest for about two years, so no customer anywhere has a multi-year AI cost result to publish. Any AI result you are shown today will come from a pilot.

What the results above prove is the harder half of the job: allocation and reconciliation that survive an audit at enterprise scale, on estates nobody tagged in advance. AI is one more spend category on the same model. Token, model, GPU and agent costs are part of it now, and the first AI results will appear here once our customers have verified them.

See how AI Economics works
The archive

Every story, newest first

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