The Pathway to Success, in seven steps
Assess and plan, service definition, data readiness, automation, costing and benchmarking, chargeback and benefits realization, in order. Each step has its own post.
Assess and plan, service definition, data readiness, automation, costing and benchmarking, chargeback and benefits realization, in order. Each step has its own post.
01
A comprehensive current state assessment to understand the level of ITFM maturity, data quality, and alignment with the corporate strategic plan.
02
Ensuring IT service charges are transparent and understood by the business.
03
Ensuring high-quality service consumption and cost data to achieve cost transparency and implement showback and chargeback to the business.
04
Automating ITFM processes to increase transparency into service usage and costs, and to efficiently produce financial and service consumption reports.
05
Determining unit service costs for each IT service being delivered to implement chargeback based on consumption.
06
Implementing chargeback to charge consumers of IT services for their actual consumption.
07
Measuring whether the expected benefits and goals were achieved after the ITFM project completion.
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